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How to reach Us?

How to reach Us?

Call Centre 

3650500/ 576/575 

Check the website for any forms, AGM reports,  annual financial statements and post your requests on contact Us.

PULA Website 

www.pulamed.co.bw 

For all queries relating to Pre-authorizations, Chronic medicines, HIV/AIDS and Wellness.

Managed Care Department 
365-0574, 365-0509, 365-0573 
casemanagement@afa.co.bw 

Do you have any queries on your account, or any unpaid medical bills? Contact Client Services for speedy resolution.

Client Services 
365-0547, 365-0529 
ClientServices@afa.co.bw 

If you want to join Pula or have general questions about products and services.

Marketing Department 
marketingdepartment@afa.co.bw 
3650586/04/96 

Submitting Claims from your doctors?

Claims Department 
ClaimsDepartment@afa.co.bw