Call Centre
3650500/ 576/575
Check the website for any forms, AGM reports, annual financial statements and post your requests on contact Us.
PULA Website
For all queries relating to Pre-authorizations, Chronic medicines, HIV/AIDS and Wellness.
Managed Care Department
365-0574, 365-0509, 365-0573
casemanagement@afa.co.bw
Do you have any queries on your account, or any unpaid medical bills? Contact Client Services for speedy resolution.
Client Services
365-0547, 365-0529
ClientServices@afa.co.bw
If you want to join Pula or have general questions about products and services.
Marketing Department
marketingdepartment@afa.co.bw
3650586/04/96
Submitting Claims from your doctors?
Claims Department
ClaimsDepartment@afa.co.bw
