Web-Access (Self Service Tool)
Pula Medical Aid Fund introduces a web portal for all it's stakeholders to facilitate self-service. The portal allows members, employer groups and service providers to submit queries, get statements, change contact details, view benefit balances etc. Web access allows the Fund through its Administrator to improve client satisfaction, communication and make business with the administered schemes seamless and easier.
Introduction of Principal Officer
The position of principal officer as described in rule 6.24 is introduced in November 2014 in conformity with industry best practice.

