Foreign claim processing

The following documentation will be required to process all claims incurred outside Botswana:

1. Proof of travel (stamped passport showing departure and return dates).
2. Medical report and or referral letter.
3. Original detailed invoice with member and service provider signature (NB: All documents to be written in or translated to English. Only translations from sworn translator will be accepted).
4. Proof of payment: original or scanned receipt / proof of bank transaction / sped point slip.
5. All members undergoing major or planned hospital procedures outside Botswana will be required to notify the scheme of such prior to the procedure or treatment.
6. Reimbursement amounts will be in accordance with the exchange rate applicable and Fund Rules and Tariffs.