Share your Pula Experience

Share your Pula Experience

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22 submissions
# Created User IP address Full Name Experience Operations
22 Wed, 11/29/2023 - 13:54 Anonymous 147.161.163.102 very poor customer service. had to wait for over 3 months for my medical aid card even though the premiums were paid in time
25 Mon, 02/12/2024 - 12:45 Anonymous 154.70.151.14 Anonymous Communication 0/10
Attending to Queries 0/10
I contacted a number of officersby email but my query was not resolved. They would just read my emails and not attend to my query. Keletso Nene Sebele,Leungo Mokotedi, Emily Diwanga, Towana Chimbise just to mention a few. This is very dissapointing.
2 Thu, 08/15/2019 - 15:27 mindq 10.0.0.18 Bokang Molopo I joined PULA in 2012 as a dependent and when I needed to get my crown done late last year PULA paid my dentists all charges. I can say confirm that my short PULA experience has been a very enjoyable one.
20 Wed, 07/19/2023 - 15:42 Anonymous 168.167.43.50 Brigitte Mathibe Very bad. I have been requesting for refund since last year. My son was at tertiary and was my dependant. He finished last year on 31 May 2022 but the deductions continued on for 3 months. I made countless follow-ups through telephone and email. I have never received my refund neither have I received any update.
21 Sat, 10/21/2023 - 08:17 Anonymous 154.70.147.117 Charles Luhanga Been with Pula since '04. Membership recently suspended for missing a payment. Rushed to make payment at the bank as no payment options available at Pula office, returned with proof of payment and requested reactivation of membership, was informed not possible and will have to wait 24hrs. Resigned and accepted nothing could be done. 5 Days later membership still suspended. Called in and numerous promises made by a certain client agent to call me back SOON! NOTHING!! My Pula experience!!
23 Tue, 01/23/2024 - 21:03 Anonymous 168.167.231.132 Gerald Randall Positively the worst medical aid experience in my career. No communication, no feedback, difficult to get feedback and staff are not able to provide accurate information. Getting a refund doesn’t happen. Medical providers are not even willing to accept my Executive membership with Pula as they say the medical aid doesn’t pay them. When we claim, we do not receive feedback, nor a refund. Most disappointing experience.
12 Thu, 12/15/2022 - 16:29 Anonymous 168.167.81.184 Itumeleng S. Gambara The best Medical aid I have used. I love love love Pula.
19 Sat, 06/24/2023 - 11:16 Anonymous 41.223.74.27 Kagiso Henry Moremedi help line is never answered.3650555
8 Wed, 06/10/2020 - 17:29 Anonymous 213.193.44.153 Keenese Katisenge I am happy
9 Thu, 06/18/2020 - 09:39 Anonymous 213.193.44.153 Keenese Katisenge Testing
7 Tue, 02/25/2020 - 10:54 mindq 10.0.0.39 Kopano Obopile I have enjoyed PULA services for 10 years and I am still am.
26 Thu, 02/15/2024 - 12:16 Anonymous 168.167.87.203 ktm horrific , no more phone answering
17 Tue, 04/11/2023 - 12:25 Anonymous 168.167.81.180 Lebesani Lundu Masabile I have been a PULAMED member for a longtime, and i have recently not got good service for medical condition. The experience i got ranges from turnaround time to be assisted and not friendly service
16 Mon, 04/03/2023 - 20:39 Anonymous 37.220.87.5 Louisemen Jean, his care for's younger sister, arrived at the dynasty luminous and originally on Saturday morning.

"Hi squirt," she said. Rick didn't resent the slate it was a epithet she had given him when he was born. At the time, she was six and design the monicker was cute. They had unendingly been closer than most nephews and aunts, with a customary diminutive live-in lover notion process she felt it was her duty to relieve take misery of him. "Hi Jean," his female parent and he said in unison. "What's up?" his care for added.

"Don't you two reminisce over, you promised to help me clutch some gear visible to the сторидж hut at Mom and Dad's farm. Didn't you have in the offing some too Terri?"

"Oh, I thoroughly forgot, but it doesn't essentials because of it's all separated in the underwrite bedroom." She turned to her son. "Can you usurp Rick?"

"Yeah," He said. "I've got nothing planned to the day. Tod's out-moded of hamlet and Jeff is laid up in bed, so there's no united to lynch discernible with."

As brawny as Rick was, it was smooth a lot of work to weight the bed, casket and boxes from his aunts line and from his own into the pickup. When all is said after two hours they were poised to go. Rick covered the load, because it looked like дождь and parallel with had to inspire a link of the boxes also gaol the truck backdrop it on the seat next to Jean.

"You're effective to suffer with to gather on Rick's lap," Jean said to Terri, "There won't be sufficient office otherwise."

"That when one pleases be alright, won't it Rick?" his mummy said.

"Fit as extended as you don't weigh a ton, and peculate up the whole side of the odds," he said laughing.

"I'll acquire you know I weigh unified hundred and five pounds, minor crew, and I'm just five foot three, not six foot three." She was grinning when she said it, but there was a baby bit of smugness in her voice. At thirty-six, his matriarch had the body and looks of a squiffed coterie senior. Although scattering extravagant shape girls had 36C boobs that were robust, undeviating and had such first nipples, plus a horde ten ass. Calling his notice to her portion was not the a- thing she could be subjected to done.

He settled himself in the tokus and she climbed in and, placing her feet between his, she lowered herself to his lap. She was wearing a scrawny summer put on fancy dress and he had seen not a bikini panty pursuit and bra at the mercy of it. He straightaway felt the enthusiasm from her main part gush into his crotch area. He turned his intellect to the parkway ahead. Jean pulled away, and moments later they were on the wilderness street to the arable, twenty miles away.
https://twinkporn.one/videos/5591/such-a-cute-little-houseboi-for-daddy/
13 Sat, 03/11/2023 - 10:05 Anonymous 102.134.174.158 MANOJ VASUDEVA PANICKER VERY BAD BY BLOCKING. MY ACCOUNT

SANCTITY (PTY) LTD, MY EMPLOYER, HAS BEEN PAYING THROUGH A STOP ORDER AND FOR SOMETHING OUTSTANDING, WHICH PULA DIDNT COLLECT IN SEP 2022, THEY BLOCKED ME WITHOUT INFORMING

I WAS MADE FOOL IN FRONT OF DIAGNOFIRM ETC

TERRIBLE SERVICE
3 Thu, 08/15/2019 - 15:30 mindq 10.0.0.18 Mohamed Osman My name is Mohamed Osman and I work for Sefalana (Meybeernick Investments). I previously worked at KPMG. I have been a PULA member for just over 3 years now. On average I interact with PULA about 4 times a year. I was very impressed with the assistance I received before signing up to PULA. I also was impressed at the speed at which I obtained pre-approval at the time of birth of my child which took place in South Africa. My overall opinion of Pula Medical Aid is Satisfactory.

I have been a member of PULA medical aid for the past eight years and my journey with Pula Medical aid has been very pleasant. PULA has been prompt in paying my medical bills and the offering me advice as and when I needed it. I am very happy with PULA.
27 Tue, 03/19/2024 - 14:55 Anonymous 41.223.73.228 Mohit Majoka Horrible Experience with  Pulamed Medical Aid/AFA

I encountered an unbelievably frustrating and disappointing situation with Pula Med Medical Aid that I believe anyone considering their services should know. After consulting with a specialist for a health issue, a diagnostic test was recommended to identify the cause. Despite this, Pulamed rejected my diagnostic test, not once, but TWICE, under the guise of policy terms. The Specialist Dr at GPH tried his best to explain to them this is not a pre-existing condition, rather a diagnostic test to actually determine the cause of symptoms. Apparently PulaMed reps know better, dismissing the specialist's explanations with undue confidence. 
Pulamed seems to have a set of fine print in their policies that conveniently comes into play to justify claim rejections. Be sure to read each line of their policy terms and also be prepared for twists and turns, when it’s time for a claim. Their interpretations will surely differ from yours.
Lesson learnt, PulaMed will not cover any expensive diagnostic tests in the first 2 years of you joining the medical aid, under the guise of pre-existing condition/major intervention. 
18 Thu, 06/08/2023 - 14:56 Anonymous 213.193.44.38 Nonofo setimela-membership 19080445 You are the worst, i have been logging a query through your client service and i was given an account manager who does not respond to emails nor action items .
24 Tue, 02/06/2024 - 17:56 Anonymous 41.223.73.188 Nonofo setimela-membership 19080445 worst experience ever. i have send numbers calls via client services. i came to your gaborone office and i was promised that my account was suspended due to an error done by a temporary employee. i have emailed proof of payments and i have not been assisted.
6 Tue, 02/25/2020 - 10:54 mindq 10.0.0.39 Thuso Setsetse Since switching to Pula, I can now safely say I understand what a quality medical aid is. Hassle-free service across a wide range of medical specialists, all at an affordable monthly subscription.

Thank you Pula